Data & AI persona

Data & AI User

Uses AI tools confidently and responsibly, and reads data for decisions.

Data & AI User

Who they are

Data & AI Users are the broad workforce. They use AI and data in their daily work but do not build it: they work with AI assistants, read dashboards and reports, and interpret what others have made.

What they need is confidence. Confidence to use an AI tool without either avoiding it or trusting it blindly, to question a number before acting on it, and to recognize when a chart is misleading.

This is the largest persona in almost every organization, which makes it the foundation of any data & AI literacy program. It is also the group where a small skill increase multiplies across thousands of everyday decisions.

What they need to master

  • Developing Working with AI applications (prompting, copilots), and data-driven decision making, from reading data, charts and dashboards to acting on them.
  • Beginner Understanding AI, so conversations with specialists actually work, and the basics of responsible AI, data and AI governance, data culture and data storytelling.

Their training track

  • AI Fundamentals
  • Introduction to Prompt Engineering
  • Introduction to Microsoft Copilot
  • Responsible AI
  • Data Literacy Fundamentals
  • Reading Data Visualizations

Every track is built on your own tools, data and use cases, and delivered cohort-based so people practice with each other instead of clicking through modules alone.

Where this persona sits

User is the entry level of the framework and the largest group. Many Users grow into Data & AI Builders once they start turning insight into action themselves: building a dashboard, running a small analysis, designing an AI workflow for their team.

Example job titles

Customer Service Agent, Sales Manager, Mortgage Advisor

In their own words

I use the AI tools and reports other people build.

What learners say

At first I thought it was going to be very technical, but it became very easy to follow and actually made me realise I use AI more than I think.

Learner, AI Fundamentals

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Our impact in numbers

Course completion rate

80%

vs 46% for paid MOOC learners

Average skill growth

21%

Measured pre vs post, never self-reported

Learners on our platform

10,000+

At organizations like PGGM, Just Eat Takeaway & Jaarbeurs

Keep exploring

The other personas

Most organizations run the User, Builder and Leader tracks in parallel: the whole workforce moves at once, each group on the skills their own job needs.