Personas

Three personas, three different jobs to do with data & AI

Not everyone needs the same data & AI skills. A customer service agent reading a dashboard, a marketing manager designing an AI workflow and a director deciding where to invest all need something different. Our Data & AI Skills Framework splits the workforce into three personas, so a program can be aimed at real jobs instead of at everyone at once.

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Where the personas come from

Behind the personas sits our Data & AI Skills Framework: 21 skill domains in four categories, with over 900 skills defined underneath them. That is what lets us assess where someone actually stands, aim a training track at the gap, and measure skill growth instead of attendance.

Reading data
Communicating with data & AI
Working with data & AI
Reasoning with data & AI

The framework also defines a fourth persona: the Data & AI Specialist — data analysts, data scientists, data engineers and ML engineers. Our programs today are built for the three personas above. Talk to us if you need specialist tracks as well.

Skill categories
4
Reading, communicating, working and reasoning with data & AI
Skill domains
21
From reading visualisations to responsible AI and governance
Defined skills
900
+
Each one placed in a five-level hierarchy, so growth is measurable

What they say

Every persona, in their own words

Quotation marks

At first I thought it was going to be very technical, but it became very easy to follow and actually made me realise I use AI more than I think.

Learner, AI Literacy Fundamentals — Data & AI User

Quotation marks

I love the fact that I can work in a real version of the tool. Applying the training to cases that are relevant to us made all the difference.

Learner, Tableau Fundamentals — Data & AI Builder

Quotation marks

What sets Data Booster apart for us is that the trainings feel purpose-built for Jaarbeurs from day one, because they are. The in-depth discovery phase ensured the content connected directly to the daily reality of our people.

Corine Bos, CTO Jaarbeurs — Data & AI Leader

Questions about personas

Didn't find the answer? Just reach out to us.

How do we know which persona someone belongs to?

Through a skill assessment at the start of the program. Job titles are a starting point, not the answer — a marketing manager in one organization is a User, in another a Builder. The assessment places people against the framework and the results tell you who sits where.

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Can someone be more than one persona?

People move. A User who starts building dashboards becomes a Builder, and Builders who move into leadership need the Leader skills. We aim a track at where someone actually works today, and reassess as the program runs.

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Do we have to run all three personas at once?

No. Many organizations start with the User group, because it is the largest and the foundation for everything else. What we do advise is not to skip the leaders: teams read quickly whether data and AI are genuinely part of how decisions get made.

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What about data analysts and engineers?

They are the fourth persona in our framework: the Data & AI Specialist. Our programs today are built for the three personas above, so specialist tracks are something to discuss rather than something off the shelf.

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Is the training the same for every persona?

The method is the same — cohort-based, hands-on, exercises on your own tools and data. The content is not. Each persona gets its own track, aimed at the skill domains that matter for that group.

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How do you prove it worked?

We measure skills before and after against the same framework, so growth is measured rather than self-reported. Across our programs that comes out at 21% average skill growth, with a 79% completion rate.

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Not sure which personas your teams map to?

We start every program with a discovery phase and a skill assessment: who sits where, what the gaps are, and which track fits which group. Half an hour is enough to see whether that is useful for you.

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Don't just take our word for it

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